Booking & Cancellation

Booking Process

To book an ELEA service, you may contact us via phone, email, WhatsApp or the booking form on this website. We confirm availability and service details before the appointment is finalized.

Cancellation Policy

At Elea Cleaning & Home Organization, we reserve time specifically for each client and prepare our schedule and resources in advance. Cancellations made more than 24 hours before the appointment are free of charge. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee of 30% of the booked service price. Cancellations made less than 4 hours before the appointment may be subject to a cancellation fee of 50% of the booked service price. If a client does not show up or is unavailable when our team arrives, the booking may be treated as a no-show and a fee of up to 50% of the booked service price may apply. For cancellations caused by an emergency or circumstances outside the client’s reasonable control, Elea may waive or reduce the cancellation fee at its discretion.

Rescheduling Policy

We understand that plans can change. We are happy to accommodate appointment changes whenever possible. Appointments can be rescheduled free of charge when requested more than 24 hours in advance. Rescheduling requests made less than 24 hours before the appointment may be subject to a 30% rescheduling fee. Rescheduling is subject to availability and cannot be guaranteed for the same day or preferred time. Repeated last-minute rescheduling may require a deposit or advance payment for future bookings. Membership benefits such as free rescheduling apply only according to the terms of the selected membership plan.

Deposit & Advance Payment

For certain bookings, Elea may require a deposit or partial payment before confirming the appointment. If a required deposit has been paid, any applicable cancellation or rescheduling fee may be deducted from the deposit.

Late Arrival

Clients are expected to provide access to the property at the agreed appointment time. If our team is required to wait because access is unavailable, the appointment may be shortened or an additional waiting fee may apply. If the delay significantly affects the scheduled service, Elea reserves the right to reschedule the appointment.

Important

By booking an Elea service, the client acknowledges and accepts these cancellation and rescheduling conditions. Elea reserves the right to make reasonable exceptions in genuine emergencies or exceptional circumstances.